Frequently asked questions about the Fashion Club

Got any questions? Then check out our list of frequently asked questions which will hopefully answer any queries around Vila do Conde Fashion Club.

How does Vila do Conde Fashion Club work?

How do I check the balance of my credits?

What if I don’t have a mobile phone or one that can’t support the app – can I still participate?

Do I need a specific phone for the app to work?

What would happen to my balance if I moved between card and app?

Can anyone join the scheme?

How long will my accumulated points stay valid?

Is it possible to redeem my saved credits at restaurants?

Can I return or exchange purchases when I have used my Fashion Club Card?

How can I cancel my membership?

What does Vila do Conde Fashion Outlet do with my data?